Aetna Claims Address for Mailing and Insurance Phone Numbers for provider and Member

Aetna Claims Address:

StateAetna Claims Address
Alabama, Alaska, Arizona, Arkansas, California, Florida, Georgia, Hawaii, Idaho, Louisiana, Mississippi, North Carolina, New Mexico, Nevada,
Oregon, South Carolina, Tennessee, Utah, Washington
Aetna Claims Address

PO BOX 14079,
Colorado, Connecticut, District of Columbia, Delaware, Iowa, Illinois, Indiana, Kansas, Kentucky, Massachusetts, Maryland, Maine,
Michigan, Minnesota, Missouri, Montana, North Dakota, Nebraska, New Hampshire, New Jersey, New york, Ohio, Oklahoma,
Pennsylvania, Rhode Island, South Dakota, Texas, Virginia, Vermont, Wisconsin, West Virginia, Wyoming.
Aetna Claims Address

PO BOX 981106,
EL PASO, Texas,


For all Medicare and Aetna Student HealthSM plans, use Po Box 981106, El Paso, TX, claims mailing address.

For all Aetna Voluntary Plans and Limited Benefits Insurance Plans (formerly Aetna Affordable Health ChoicesSM plans), use Po Box 14079, Lexington, KY, claims mailing address and the payer ID is 57604.


Submit Medicare Supplemental Claims at below address:

Aetna Senior Supplemental Insurance Claims address
Note: Aetna Senior Supplemental Insurance own and/or administers
the following companies

Aetna health and Life Insurance Company
Aetna Life Insurance Company
Allianz Life Insurance Company of New York
American Continental Insurance Company
American General Life Insurance Company
Combined Insurance Company of America
Continental Life Insurance Company of Brentwood, Tennessee
Genworth Life and Annuity Insurance Company
Genworth Life Insurance Company
Union Fidelity Life Insurance Company
Virginia Surety Company, INC.
Washington National Insurance Company

Aetna Claims Address:

Po Box 14770
Lexington, KY


For Aetna Signature Administrators® plans, Aetna Workers’ Comp Access® plans, Meritain Health® and Schaller Anderson (Medicaid), refer to the member ID card.


Aetna Appealing Address for Members:

Po Box 14463, Lexington,

Kentucky 40512


National Fax# 859-425-3379


Aetna Appealing Address for Providers:

Aetna-Provider Resolution Team

PO Box 14020

Lexington, Kentucky 40512


Fax# 859-455-8650


Aetna Insurance Customer Service phone numbers:

Provider call below phone number based on plans to Check Eligibility, Claim Status, Request a copy of EOB through Fax and for medical pre-certification information:

Aetna HMO-Based plans and Medicare advantage plans800-624-0756
Aetna Indemnity and PPO Based plans888-632-3862
Voluntary Plans888-772-9682
ASA and MeritainUse the phone number on the member ID Card
BRCA genetic testing (precertification and
Aetna Dental providers800-451-7715
Disease management programs866-269-4500
Infertility program800-575-5999
Maternity program800-272-3531
NaviNet help - registration questions888-482-8057
Aetna Pharmacy management800-238-6279
Specialty Pharmacy866-782-2779
Transplant program877-212-8811


Aetna Credentialing customer service phone number: 800-353-1232

Council for affordable quality healthcare: 888-599-1771


Aetna Voluntary Plans and Limited Benefits Insurance plan: 888-772-9682

Aetna Student health, Aetna Signature Administrators, Meritain Health, Mental health and substance abuse-Refer to Member ID



Precertification: 800-414-2386

Aetna Specialty pharmacy: 866-782-2779

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