Aetna Claims Address for Mailing and Insurance Phone Numbers for provider and Member
Aetna Claims Address:
| State | Aetna Claims Address |
|---|---|
| Alabama, Alaska, Arizona, Arkansas, California, Florida, Georgia, Hawaii, Idaho, Louisiana, Mississippi, North Carolina, New Mexico, Nevada, Oregon, South Carolina, Tennessee, Utah, Washington | Aetna Claims Address PO BOX 14079, LEXINGTON, KY 40512-4079 |
| Colorado, Connecticut, District of Columbia, Delaware, Iowa, Illinois, Indiana, Kansas, Kentucky, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, Montana, North Dakota, Nebraska, New Hampshire, New Jersey, New york, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Dakota, Texas, Virginia, Vermont, Wisconsin, West Virginia, Wyoming. | Aetna Claims Address PO BOX 981106, EL PASO, Texas, 79998-1106 |
For all Medicare and Aetna Student HealthSM plans, use Po Box 981106, El Paso, TX, claims mailing address.
For all Aetna Voluntary Plans and Limited Benefits Insurance Plans (formerly Aetna Affordable Health ChoicesSM plans), use Po Box 14079, Lexington, KY, claims mailing address and the payer ID is 57604.
Submit Medicare Supplemental Claims at below address:
Aetna Senior Supplemental Insurance Claims address | Note: Aetna Senior Supplemental Insurance own and/or administers the following companies Aetna health and Life Insurance Company Aetna Life Insurance Company Allianz Life Insurance Company of New York American Continental Insurance Company American General Life Insurance Company Combined Insurance Company of America Continental Life Insurance Company of Brentwood, Tennessee Genworth Life and Annuity Insurance Company Genworth Life Insurance Company Union Fidelity Life Insurance Company Virginia Surety Company, INC. Washington National Insurance Company | Aetna Claims Address: Po Box 14770 Lexington, KY 40512-4770 |
For Aetna Signature Administrators® plans, Aetna Workers’ Comp Access® plans, Meritain Health® and Schaller Anderson (Medicaid), refer to the member ID card.
Aetna Appealing Address for Members:
Po Box 14463, Lexington,
Kentucky 40512
Or
National Fax# 859-425-3379
Aetna Appealing Address for Providers:
Aetna-Provider Resolution Team
PO Box 14020
Lexington, Kentucky 40512
Or
Fax# 859-455-8650
Aetna Insurance Customer Service phone numbers:
Provider call below phone number based on plans to Check Eligibility, Claim Status, Request a copy of EOB through Fax and for medical pre-certification information:
| Aetna HMO-Based plans and Medicare advantage plans | 800-624-0756 |
| Aetna Indemnity and PPO Based plans | 888-632-3862 |
| Voluntary Plans | 888-772-9682 |
| ASA and Meritain | Use the phone number on the member ID Card |
| BRCA genetic testing (precertification and information) | 877-794-8720 |
| Credentialing | 800-353-1232 |
| Aetna Dental providers | 800-451-7715 |
| Disease management programs | 866-269-4500 |
| Infertility program | 800-575-5999 |
| Maternity program | 800-272-3531 |
| NaviNet help - registration questions | 888-482-8057 |
| Aetna Pharmacy management | 800-238-6279 |
| Specialty Pharmacy | 866-782-2779 |
| Transplant program | 877-212-8811 |
Aetna Credentialing customer service phone number: 800-353-1232
Council for affordable quality healthcare: 888-599-1771
Aetna Voluntary Plans and Limited Benefits Insurance plan: 888-772-9682
Aetna Student health, Aetna Signature Administrators, Meritain Health, Mental health and substance abuse-Refer to Member ID
Pharmacy:
Precertification: 800-414-2386
Aetna Specialty pharmacy: 866-782-2779