Anthem Blue Cross Blue Shield Customer Service Phone Numbers for Providers

Insurance NameStatesBCBS - Blue Cross Blue Shield
Customer Service Phone Numbers
Blue Cross Blue Shield of AlabamaAlabama800-760-6852
Premera Blue Cross of AlaskaAlaska800-722-4714 Option 2

Blue Card
888-261-9562

Eligibility and Benefits
800-276-2583

Federal Employee Program-FEP
800-562-1011
Blue Cross Blue Shield of Arizona
ArizonaPhoenix
(602) 864-4400
(800) 232-2345

Tucson
(520) 745-1883
(800) 752-0193

Flagstaff
(928) 526-0232
(800) 423-6484

Federal Employee Program (FEP)-
Phoenix
(602) 864-4102
(800) 345-7562
Blue Cross Blue Shield of Arkansas
Arkansas501-378-2307
800-827-4814

FEP
800-482-6655

Pre-Certification
800-451-7302
Anthem Blue Cross of CaliforniaCalifornia800-677-6669

National Accounts:
800-444-2726

Eligibility:
800-676-2583

Workers Compensation
Medical Provider Network:
866-700-2168

Claims:855-766-3719

Federal Employee Program
Anthem Blue Cross Facility Claims:
800-322-7319

Senior Services Medicare Advantage
Blue Cross Senior Secure(HMO)
888-230-7338

Senior Services Medicare
Advantage Anthem Medicare Preferred(PPO)
877-811-3107

Senior Services Medicare Supplement
800-333-3883

Third Party Claims:

Meridian: 800-645-9785
Blue Shield of CaliforniaCalifornia800-541-6652

Blue Card Out of Area
800-622-0632

Blue Shield of California/Blue Shield 65 Plus/CALPERS
(800) 541-6652

Blue Card Out of Area
Eligibility and Membership:800-676-2583

Claim Status:
800-622-0632

FEP-(Subscriber ID number begins with the letter “R.”)
(800) 824-8839

Blue Shield of California-NASCO
(800) 241-4896
Anthem BCBS of ColoradoColoradoHMO Colorado:
877-833-5742
(XFD, XFS, XFB, XFC, XFF, XFN or XFY)

HMO Colorado Guest Membership/Away From Home Care
800-827-6422

Anthem Blue Cross and Blue Shield PPO/Indemnity Plans:
877-833-5742
(XFA, XFR, XFX, XFI, XFJ, XFK, XFL, XFP, XFT or XFW)

Medicare Supplement Plans
866-438-9969(XFG)

Anthem Associates and Retirees:
877-833-5742(XFH)
303-861-7799/800-433-5447
(ANT or ANB)

800-234-0111
(XFY, WEP or ANJ)

Anthem Dental:
719-488-7400/800-231-2583
(XFA, XFD, XFH, XFI, XFM, XFR, XFS, XFX or XFB)

800-627-0004
(XFC, XFP, XFW or XFY)

888-209-7852
(XFB, XFK, XFF, XFJ, XFL, XFN or XFT)

Anthem Vision:
719-488-7400/800-231-2583
(XFA, XFD, XFH, XFI, XFM, XFR, XFS, XFX or XFB)

866-723-0515
(XFC, XFP, XFW, XFY, XFB, XFK, XFF, XFJ, XFL, XFN or XFT)

Federal Employee Program:
800-852-5957

National Par (NASCO Par) Accounts
303-861-7799/800-433-5447

Blue Card:
Customer Service: 888-817-3717

Eligibility: 800-676-2583
Anthem BCBS of ConnecticutConnecticutEligibility, benefits and claims
Professional:
Local Health Plans
800-922-3242
(XG*, CKC, OTW, PHT, PRG, URR)

Small Group and Individual Plans:
855-854-1438
(VHA, VHC, VHE, VHF)

New England Health Plan and
Empire HMO Plans:
800-238-2465
(CTN, CTP, EHF, EHG, EHH, EHJ, MEN, MEP,MTN,MTP,
NHN, NHP, Empire prefixes – POP, POS, YLF, YLL, YLQ)

Blue Card:
Claims: 800-895-9915
Eligibility: 800-676-2583

Taft-Hartley / Teamsters
888-287-0032
(AWE, CCU, ELH, EWQ, EWU, IRU,
IUB, IUP,LUA, NEH, PSH, PTH, TLP, TRA, TSJ, UAK)

Anthem Maine (tri-state)
800-832-6011
(XVA, XVB, XVF, XVG, XVH, XVP)

Anthem New Hampshire (tri-state)
800-332-6558
(YGA, YGC, YGD, YGF, YGG, YGK, YGM, YGX )

Federal Employee Program:
800-438-5356(R followed by 8 Digits)

MediBlue HMO
866-673-4157
(VOI, VOU, XGH, YGS)

MediBlue PPO
855-558-1437(VHJ, XGK)

Medicare Advantage:
Varied by State(See member’s ID Card)
Institutional:
800-345-2227
Highmark Blue Shield Blue Shield of DelawareDelaware800-572-2872

FEP
800-721-8005
Florida BlueFlorida800-727-2227

FEP
800-333-2227
Anthem Blue Cross Blue Shield of GeorgiaGeorgia855-295-5840

Facility
800-284-2609

FEP
800-282-2473

Blue Card
Eligibility
800-676-2583

HMO USA Away
From Home Care
Guest Membership
800-535-8291
Blue Cross Blue Shield of HawaiiHawaii800-790-4672

FEP
800-966-6198
Blue Cross of IdahoIdaho866-482-2250

FEP
800-627-6656
Regence Blue Shield of IdahoIdaho888-367-2117

FEP
877-668-4656
Blue Cross and Blue Shield of IllinoisIllinois800-972-8088

FEP
800-972-8382
Anthem BCBS of IndianaIndianaBlue Access,Preferred and Traditional
800-345-4344(YRA,YRE,YRF,YRG,YRM,YRN,YRP,YRT)

Blue Access PPO and Blue Preferred HMO
855-854-1438(XPA,XPC and XPR)

HRA/HSA Anthem Associates
877-875-1223(WLU)

National
800-676-2583(AN in 4th and 5th digits)

Blue Card:
866-594-0521(Referr to member ID Card)

Federal Employee Program:
800-382-5520(Starts with R)

Medicare Advantage Individual
Anthem MediBlue Access PPO: 855-558-1438(XPF)

Anthem MediBlue Plus HMO: 855-251-8827(VOK)
Anthem MediBlue Dual Advantage HMO SNP: 844-533-2021(XPK)

Anthem MediBlue Access Regional PPO: 800-467-1199(XPG)
Wellmark BCBS of IowaIowa800-524-9242

FEP
800-532-1537

Out of State Claims
800-362-2218
515-376-6800

Eligibility
800-676-2583
BCBS of Kansas
KansasBlue KC:
816-395-3929

FEP
800-432-0379

Pharmacy:
816-395-2176

Prior Authorization
816-395-3989

BlueCard:
800-320-9550
Eligibility: 800-676-2583
Anthem Blue Cross Blue Shield of KentuckyKentuckyAnthem Blue Access PPO(YRL,YRP,YRN,YRJ,XTA)
Anthem Blue Preffered HMO(YRG,YRM)
Anthem Traditional(YRT,YRB,YRY)
888-650-4133/800-282-1016

Anthem Medicare Supplement/Select(YRR,VNG)
866-848-1057

Anthem Dental KY:
888-209-7854

Anthem Medicare Advantage Individual Business:
855-690-7795/800-467-1199/855-558-1439
(XTH,JRG,JRI,JWF,JWO,VOA,VOC,VOD,VOH,VOK,XPF,
XPG,XPK,YTW,VOP,XTG,XPS)

Anthem Medicare Advantage Group Business:
800-676-2583(JWM,WSP,YCG,YRA,YRE,YRS,YRU)
Anthem IN Medicaid:
866-408-6131(YRH)

Anthem Kentucky Medicaid:
855-661-2028(XTF)

Blue Card Program:
866-594-0521

Exchange Kentucky
855-854-1438
(XTC,XTD,XVK,XTB,XTA,XTE,XTK,XTJ,XTI,HWU,
XTN,XTV,VXZ,VTY)

Exchange Indiana:
855-854-1438
(XPD,XPE,XPH,XPU,XPV,XPB,XPC,XPR,XPW,XPA)

Federal Employee Program:
800-456-3967(Starts with R)

Healthy Indiana Plan:
800-345-4344(YRK)

Eligibility and Benefits:800-553-2019
BCBS of LouisianaLouisiana800-392-4076 (IVR)
800-495-2583

Fax
225-297-2727

Blue Card
800-810-2583

FEP
800-272-3029
Anthem BCBS of MaineMaineLocal Anthem Plans-Anthem Maine (tri-state)
800-832-6011
(XVA, XVB, XVF, XVG, XVH, XVP)

Indivudual Medicare
Supplemental Plans:
888-596-0271(VNC)

Health Insurance Exchange:
855-854-1438
(JMH,VBA,VBB,VBC,VBD,VBE,VBF,VBG
VBH,VBI,VBJ,VBK,VBL,XMC,XVN,XVO)

New England Health Plan and
Empire HMO Plans:
888-567-1834
(CTN, CTP, EHF, EHG, EHH, EHJ, MEN, MEP, MTN,
MTP, NHN, NHP, Empire prefixes – BJY,YLF,YLL,YLQ)

Blue Card:
Claims: 877-795-1881

Eligibility: 800-676-2583

Taft-Hartley / Teamsters
888-287-0032
(CCU, ELH, IUP, NEF, NEH, PSH,
PTH, SVL, TLH, TSJ, NIW, CWV, IRU, IUB, EWU)

Anthem Connecticut (Tri-state):
800-922-3242
(XG**, ATM, CKC, HJB, INF, LBG, LGI, LOS, MCK, MGG,
OTW, PHT, TLD, TUV, URI, URR)

Anthem New Hampshire (tri-state)
800-332-6558
(YGA, YGC, YGD, YGF, YGG, YGK, YGM)

Federal Employee Program:
800-722-0203(R followed by 8 Digits)

Medicare Advantage LPPO:
855-304-1785(VOQ)

Medicare Advantage HMO:
855-310-2472(VOM,VOS)
Carefirst Blue Cross Blue Shield of MarylandMaryland800-248-8410

FEP
800-638-6756
410-581-3455
Blue Cross Blue Shield of MassachusettsMassachusettsProvider:
800-882-2060

Hospitals:
800-451-8123

FEP:
800-433-7766

Ancillary Providers:
800-451-8124

Dental Providers
800-882-1178
Blue Cross Blue Shield of MichiganMichigan800-344-8525

FEP:
800-482-3600
Blue Cross Blue Shield of MinnesotaMinnesota800-262-0820

FEP
800-859-2128
Blue Cross Blue Shield of MississippiMississippi800-257-5825

FEP:
800-932-7724
Anthem Blue Cross Blue Shield of MissouriMissouriAnthem Local Business:
888-571-9054

Blue Card Out of Area Business:
866-791-2292

Federal Employee Program:
800-392-8043

Medicare Advantage:
PPO Provider and Member Service: 855-690-7798

HMO and D-SNP Provider and Member Service: 855-251-8826

Dental Provider Service:
866-947-9398

Blue View Vision Provider Service:
866-723-0515
Blue Cross Blue Shield of MontanaMontana800-447-7828

FEP:
800-634-3569
BCBS of NebraskaNebraska800‐635‐0579 Option 2

FEP:
800-223-5584
Anthem Blue Cross Blue Shield of NevadaNevadaHMO Nevada(YFD)
Anthem Blue Cross and Blue Shield PPO/Indemnity Plans
(YFA, YFS or YFC)
Medicare Supplemental Plans(YFB)
800-332-3842

HMO Nevada(YFN)
Anthem Blue Cross and Blue Shield PPO/Indemnity Plans
(YFK, YFL, YFP)
877-833-5742

HMO Nevada Guest Membership/Away From Home Care
800-827-6422

Medicare Supplemental Plans(YFG)
800-928-6201

Anthem Associates and Retirees
800-392-6117(YFH)
303-861-7799/800-433-5447(ANT,ANB)

800-234-0111(XFY, WEP,ANJ)

Anthem Dental
800-231-2583
(YFA, YFB, YFC, YFD, YFH, YFS,YFX)

800-627-0004
(YFP,YFW)

888-209-7852
(YFG, YFK, YFL, YFN,YFT)

Anthem EAP Employee Assistance Program
800-865-1044

Anthem Vision
800-231-2583
(YFA, YFB, YFC, YFD, YFH, YFS or YFX)

866-723-0515
(YFK, YFL, YFN, YFP, YFG, YFT or YFW)

BlueCard
800-554-8008

Federal Employee Health Benefit Program
800-727-4060

NASCO Par
800-433-5447
Anthem Blue Cross Blue Shield of New HampshireNew HampshireAnthem New Hampshire
800-332-6558
(YGA, YGC, YGD, YGF, YGG, YGM, YGX, XGU)

Health Insurance Exchange
(VBA, VBC, VBD, VBE, VBF, VBG, VBH, VBI, VBJ,
VHA, VHB, VHC,
VHD, VHE, VHF, XGV, XGZ, XVN,
XVO,YGO, YGP, YGQ, YGT)

Health Insurance ACA Compliant Plans
(YGB, YGE, YGI, YGL, YGN, YGR)

855-854-1438

New England Health Plan and Empire HMO Plans:
800-238-2465
(CTN, CTP, EHF, EHG, EHH, EHJ,
MEN, MEP, MTN,
MTP, NHN, NHP,
Empire prefixes – BJY, YLF, YLL, YLQ)

Anthem Connecticut (tri-state)
800-922-3242
(XG**, CKC, OTW, PHT, PRG, URR)

Anthem Maine(tri-state)
800-832-6011
(XVA, XVB, XVF, XVG, XVH, XVI, XVP)

Blue Card:
Claims: 877-417-8489
Eligibility: 800-676-2583

Taft-Hartley / Teamsters
888-287-0032
(CCU, ELH, IUP, NEF, NEH, PSH,
PTH, SVL, TLH, TSJ, NIW, CWV, IRU, IUB, EWU)

Federal Employee Program:
800-852-3316(R followed by 8 Digits)

Medicare Advantage:
Varied by State(See member’s ID Card)

Medicare Advantage HMO
855-310-2473(YGS, YGU)

Medicare Advantage PPO
855-304-1787(VON)
Horizon Blue Cross Blue Shield of New JerseyNew Jersey800-355-2583

FEP:
800-624-5078
Blue Cross Blue Shield of New MexicoNew Mexico888-349-3706

FEP:
800-245-1609
Blue Cross Blue Shield of Western New YorkNew York800-950-0052

Blue Card:
800-444-2012

FEP:
800-234-6008/716-884-5082

Areas Served Counties:
Allegany
Cattaraugus
Chautauqua
Genesee
Erie
Niagara
Orleans
Wyoming
BCBS of North Eastern New YorkNew York800-444-4552

Blue Card:
800-429-9886

FEP:
800-234-6008/716-884-5082

Area Served Counties:
Albany
Clinton
Columbia
Essex
Fulton
Greene
Montgomery
Rensselaer
Saratoga
Schenectady
Schoharie
Warren
Washington
Empire Blue Cross Blue Shield of New YorkNew YorkDirect HMO, HMO
Child Health Plus
MediBlue
POS, DirectShare POS
EPO, PPO, Empire Total Blue
800-552-6630

BlueCard PPO(For Out-of-Area Members Only)
800-713-4173
Eligibility:800-676-2583

Traditional Indemnity:
800-343-7283

FEP
800-522-5566
Excellus BCBSNew York800-920-8889

BlueOption Plus:
800-662-1220

Dental Services:
800-724-1675

FEP:
800-584-6617
Blue Cross and Blue Shield of North CarolinaNorth Carolina800-446-8053 or
Customer Service
number printed
on the back of
your Member ID
Card

FEP:
800-222-4739
BCBS of North DakotaNorth Dakota800-368-2312

FEP:
800-548-4026
Anthem Blue Cross and Blue Shield of OhioOhioProvider Inquiry
Department
800-282-1016

BlueCard
800-213-4908

Medicaid
866-629-1607

FEP
800-451-7602
Blue Cross and Blue Shield of OklahomaOklahoma800-496-5774

FEP:
800-722-3130
Regence Blue Cross Blue Shield of OregonOregon866-227-0913

FEP:
800-962-2731
Independence Blue Cross of PennsylvaniaPennsylvaniaKey Stone Health Plan East HMO/POS:
800-275-2583

Keystone 65 HMO/POS:
215-241-2365

Personal Choice® PPO:
800-275-2583

Personal Choice 65SM PPO:
215-561-4877

Medigap Security and Security 65®
888-926-1212

FEP:
215-241-4400
Highmark Blue Cross Blue Shield of PennsylvaniaPennsylvania800-294-9568

Medicare Customer Service:
Blue Rx PDP
1-800-290-3914

Freedom Blue PPO
1-800-550-8722 711

Medigap Blue
1-800-345-7808

Security Blue HMO
1-800-935-2583 711

Community Blue Medicare HMO
1-888-234-5397

FEP:
800-779-6945
BCBS of Rhode IslandRhode Island401-274-4848 or 800-230-9050

Out of State:
800-676-2583

Facility:
401-274-3103 or 800-637-3718, ext. 6067

Federal Employee
Program
401-831-0153 or 800-377-4418

Blue Cross Dental
401-453-4700 or 800-831-2400
BCBS of South CarolinaSouth Carolina800-868-2510

FEP
800-444-0025

Columbia
800-444-4325 Charleston
Wellmark BCBS of South DakotaSouth Dakota800-774-3892 or
Fax: 515-376-9098

FEP
888-800-1359 or
Fax: 515-376-9066

Out of State
Claims
800-774-3892
Eligibility
800-676-2583
BCBS of TennesseeTennessee800-924-7141

BlueCare
800-468-9736

TennCareSelect
800-276-1978

FEP
423-535-5707
800-572-1003
Blue Cross Blue Shield of TexasTexas800-451-0287

BlueCard,Blue Choice PPOSM
and indemnity plans
800-451-0287

Blue Essentials
877-299-2377

FEP
800-442-4607

Blue Cross
Medicare
Advantage
877-774-8592

Care Management
Programs
855-462-1781
Regence BCBS of UtahUtah866-227-0913

FEP
800-421-4498
Blue Cross and Blue Shield of VermontVermontCPA Blue
888-222-9206

Blue Card
800-395-3389

FEP
800-328-0365

BCBS of Vermont
Products
800-924-3494
Anthem Blue Cross Blue Shield of VirginiaVirginia800-533-1120

Anthem Affordable Care Act (ACA)
855-856-9286

Anthem HealthKeepers Plus (Medicaid/FAMIS Plus & FAMIS)
800-901-0020

Anthem Medicare/Medicaid Dual Eligible Program (MMP)
855-817-5788

Anthem Medicare Advantage
888-290-9160

Federal Employee Program
800-552-6989

Blue Card (eligibility and benefits only for non-Virginia policies)
800-676-2583
Premera Blue Cross of WashingtonWashington877-342-5258, option 2

Blue Card:
888-261-9562

FEP
800-562-1011
Regence BlueShield of WashingtonWashington866-227-0913

FEP:
800-552-0733
Anthem BCBS of WisconsinWisconsin800-470-9630

FEP
800-242-9635
Blue Cross Blue Shield of WyomingWyoming800-442-2376

FEP
307-634-1393

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